Shipping policy
Shipping Policy
At Lumora™, we want your order to arrive safely and conveniently.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.
Estimated Delivery
Our estimated delivery time is 7–15 business days after your order has been processed.
Please keep in mind that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, holidays, weather, or other circumstances outside our control.
Free Shipping
We offer FREE shipping on eligible Lumora™ orders when indicated at checkout.
Tracking Your Order
Once tracking information is available, it will be sent to the email address provided when placing your order.
Please allow a few days after shipment for tracking information to become active and update.
Incorrect Shipping Information
Please carefully review your shipping details before completing your purchase.
If you notice an error, contact us as soon as possible at hi.memly@hotmail.com. Once an order has been shipped, we may not be able to modify or redirect the package.
Lost or Delayed Packages
If your package appears to be significantly delayed or tracking has not updated for an extended period, please contact us at hi.memly@hotmail.com so we can help investigate the shipment.
Questions?
If you have any questions about your order or delivery, please contact us at:
Lumora™ 💅✨