Refund policy
Refund Policy
At Memly, we want you and your little companion to love your purchase. If something isn't right, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date of delivery to contact us and request a refund.
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging when possible. Proof of purchase may also be required.
How Our Return Process Works
- Contact us through our Contact Us page to request a return. Please do not send your order back before receiving approval from our team.
- Provide your order details and, if necessary, photos or a video showing the issue with the product.
- Our team will review your request and let you know whether your return has been approved.
- If approved, we will provide you with the return shipping address and instructions.
Return Shipping
If your item arrives damaged, defective, or incorrect, Memly will cover the return shipping costs.
If you are returning an item because you changed your mind, no longer need it, or ordered by mistake, return shipping is the customer's responsibility.
Damaged or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Items that have been used or damaged after delivery
- Items returned without prior approval
Exchanges
If you'd like a different product, the simplest option is to return your original order following our return process and place a new order once your return has been approved.
Incorrect Shipping Information
Memly is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer.
If your package is returned to us because of incorrect shipping information, please contact us so we can discuss the available options.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund after 15 business days from approval, please contact us at
Hotmail: hellomemly@hotmail.com
Memly — More adventures. More moments together. 🐾❤️