Refund policy
Refund Policy
Last updated: September 18, 2026
At Lumora™, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund terms below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which you received it — unused, unworn, and in its original packaging. You may also be asked to provide your order number or other proof of purchase.
To request a return, please contact us at:
Please do not send your order back before contacting us and receiving return instructions.
If your return is approved, we will provide you with the necessary instructions regarding where and how to return your item.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us at hi.memly@hotmail.com as soon as possible and include your order number along with photos of the issue.
We will review the situation and work with you to find an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened, used, or removed from their original sealed packaging, where applicable.
We may also exclude returns for certain promotional or personalized items where permitted by applicable law.
If you are unsure whether your order qualifies for a return, please contact us at hi.memly@hotmail.com before sending anything back.
Exchanges
If you would like a different color or product, please contact us at hi.memly@hotmail.com.
Depending on the circumstances, we may ask you to return the original item and place a new order for the replacement.
European Union — 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.
To exercise this right, please contact us at hi.memly@hotmail.com within the applicable 14-day period.
Products should be returned in accordance with applicable EU consumer protection rules. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Certain exceptions to the right of withdrawal may apply under EU law, including products that are sealed for health or hygiene reasons and have been unsealed after delivery.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at: